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FossCare™

The FossCare™ service agreement provides regular preventive maintenance, ensuring you achieve the maximum return on your investment. Our service engineers are ready to assist you in monitoring, maintaining, and fine-tuning your analytical instruments.

Service and Support

FossCare™ elements and features

 

Each FossCare™ agreement is tailored to your specific FOSS analytical solution.

 

 

Features FossCare™ Pro FossCare™ Advanced FossCare™ Core
Service maintenance remote and on-site incl. maintenance kit Yes Yes Yes
Ad hoc support available - remote and on-site Remote within 8hrs.
On-site 48-72 hrs.		 Remote within 8hrs.
On-site 48-72 hrs.		 Remote within 8hrs.
On-site 48-72 hrs.
Instrument software updated incl. incl. incl.
Extended warranty Yes Yes -
Special discounts Yes Yes -


Foss instrument

Keep your instrument up and running

Eliminate downtime with preventive maintenance visits. Our expert service technicians and engineers will help replace components before they wear out.

 

  • Receive high-priority service and emergency on-site support in case of breakdowns.

  • Schedule preventative maintenance visits when it suits your business.

  • Save time and get peace of mind with regular maintenance of your FOSS instruments.

A ready-made plan for full instrument accuracy

Experience routine maintenance and instrument check-ups supported by FOSS' service protocol. We will ensure your FOSS solutions are consistently calibrated, cleaned, adjusted, and tested for optimal performance.

 


  • Get swift response times for on-site and phone support.

  • Ensure consistently accurate and reliable results.

  • Increase the lifespan of your FOSS instruments and solutions.
serviceman
foss instrument

Predictable cost of instrument ownership

Extend the entire lifetime of your analytical instrument. FOSS’ extended warranties allow you to leverage a predetermined service budget to help you steer clear of unexpected expenses.

 


  • Get insured coverage of critical parts by up to 10 years.

  • Enjoy discounts on additional services, spare parts and training.

  • Benefit from a fast repair solution and reduced cost of ownership.


White Paper: Reduce unscheduled asset downtime by 50%.



With remote monitoring and management, food industry leaders reduced unscheduled asset downtime by 50% compared to their peers. Our latest study with Abrdn Group highlights how advanced analytics create significant opportunities for ensuring consistent processes and maintaining high-quality standards. Download our free executive paper for the full details.


White Paper: Reduce unscheduled asset downtime by 50%.



With remote monitoring and management, food industry leaders reduced unscheduled asset downtime by 50% compared to their peers. Our latest study with Abrdn Group highlights how advanced analytics create significant opportunities for ensuring consistent processes and maintaining high-quality standards. Download our free executive paper for the full details.

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