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FOSS statement on COVID-19

Customer support
4. Aug, 2020

Dear Foss Pacific customer,

In light of the COVID-19 pandemic we would like to update you on how we are able to support you through these challenging and different times.

 
As a solution and service provider to the food industry, FOSS Pacific are considered an essential business and will continue to offer onsite service and support, even under stage 4 restrictions as seen recently in Victoria.

 
We understand that many of our customers are concerned and hence have put various measures in place, above and beyond that of the local state/territory government. In such case, Foss Pacific will do its outmost to abide by those measures, but in certain cases where it is not feasible we reserve the right to decline the job and the service will be foregone (if part of a Preventive Maintenance Agreement).

 
We will follow any “COVID-19 clearance questionnaires” requested by our customers and provide any relevant documentation to that extent. Our employees adhere to the following procedures to ensure a minimal risk of COVID-19 transmission: 

 

No international travel.
Comply with WHO guidelines for “Basic protective measure against the new coronavirus”.
Any fever or flu-like symptoms: seek doctor and inform manager. Do not come into work.
Only return to work when obtaining a clearance certificate from the doctor.

 

In the case we cannot service you onsite we can still support you remotely – either via phone/Teams/Skype/TeamViewer or via the help of our Digital Services.

 

In early March we asked you to contact FOSSCARE via mobile phone due to the closure of our head office in Mulgrave. We have recently upgraded our office phone system and we are happy to advise that you can revert to using our traditional phone numbers to contact FOSSCARE – 24 hours a day, 7 days a week: 

Australia: 1300 787 477
New Zealand: 0800 275 367
email: fosscare@foss.com.au

 

 

Best regards,

 

Philip Soderberg,
Managing Director
 

 

Nick Tune,
Service Manager