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Headquartered in Hillerød, Denmark, FOSS is an international family-owned company providing analytical equipment that helps to improve production processes and product quality in food, agricultural and other industries.

FOSS is known throughout the world for efficient, analytical solutions that help to improve both food quality and safety in the global food market. The company is playing an increasingly important role in ensuring optimal use of valuable agricultural resources and has created groundbreaking innovations throughout the years in analytical technology. FOSS provides instruments and solutions to the world’s 100 largest food companies. 

The job
For our sales and service subsidiary in North America, we are seeking a Return Material Authorization (RMA) Clerk to support our growing warehouse operations. Foss North America employs around 100 employees with revenue of more than 75 million USD. Our office is in Eden Prairie, MN.

Primary tasks:

• Process daily incoming RMAs, including inspection, documentation, and system updates
• Receive returned instruments and parts in SAP and route them to proper teams (service, quality, or inventory)
• Coordinate outbound shipments for repaired, replaced, or exchanged items
• Create shipping labels through third-party carrier systems
• Maintain accurate RMA records, including reason codes, serial numbers, and test results
• Communicate with internal teams regarding return statuses and required follow-up actions
• Organize and stage RMA inventory, ensuring segregation of good stock, defective units, and returns
• Support warehouse operations as needed, including basic picking, packing, and inventory tasks
• Assist with daily warehouse organization and cleanliness
• Additional tasks as required or assigned

The ideal profile

Qualifications:

• A minimum of 2 years’ experience in a warehouse, logistics, or returns-processing role
• Experience with SAP (especially return, goods movement, and inventory transactions)
• Experience with FedEx and UPS shipping systems
• Experience with Microsoft Excel
• Experience with Salesforce
• Experience with internal customer service supporting Sales, Service, or technical teams
• Ability to quickly learn new systems and follow structured processes
• Strong organizational and problem-solving skills
• Ability to manage multiple returns under tight timelines
• Excellent attention to detail and documentation accuracy

Personal skills:

We are looking for a team player who can communicate clearly (written and verbally) with various levels of management, great networking skills, and the ability to work independently while still functioning in a team environment.

Application and further information

Send your application using the link below. We process applications on an ongoing basis, so apply today!

Salary range: $23-26 per hour - depending on experience and qualifications

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. 

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries.