Posizioni aperte

FOSS creates world class digital solutions for the food and agricultural industry, supporting the sustainable use of our planet’s agricultural resources. It’s a company driven by a strong sense of purpose, and our continuous priority on innovation has brought several first-of-their-kind technologies to market throughout the company’s 70-year history. We bring smarter ways to make the best use of agricultural resources and to help eliminate food waste, and we are a first-class service organization.

We are looking for a leader to motivate our service team in Poland and take it to the next level. As Service Director, you can be part of the journey to make a significant positive impact. Does that sound interesting? Then read on…

About us

As a subsidiary of FOSS, FOSS Poland employs around 25 people working in sales, service, and admin. As Service Director, you will be based at our office in Warsaw, Poland, but you should expect to spend time outside the office for business travel and customer visits. Joining FOSS Poland means becoming part of a high-paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers’ needs.

An exciting challenge

You will have the unique opportunity to be part of a growing organization. At FOSS Poland, we are committed to delivering exceptional service and innovative solutions to our customers. We take pride in our dedication to excellence and our ability to adapt to the ever-evolving needs of the market.

As Service Director, you will lead a department of around 12 skilled and dedicated people (service engineers, application specialists, and a service coordinator) who strive to provide world class service to our customers every day. Reporting to the VP for Service, EMEA, you will be part of the local FOSS Poland management team, including the Managing Director and the Financial Controller, with whom you will work in close partnership on the day-to-day business. You will also interact with our Innovation Center and headquarters in Denmark.

Key responsibilities

The Service Director is responsible for leading the Service business in Poland. This role involves the active leadership and development of our service operations, ensuring high customer satisfaction, driving employee satisfaction and engagement, standardizing processes, and delivering continuous improvement. The ideal candidate has a strong track record in service, clear leadership ability, strong analytical skills, and a passion for excellence.

We aim to meet our customers’ needs for analytical solutions by providing fast and customer-focused installation, preventive maintenance, and breakdown services. To do so, you will lead our service operations effectively, motivate and lead by example, and act as a strategic thinker and a highly customer-focused individual. You will also collaborate daily with cross-functional teams such as the sales and administrative organizations.

You will monitor and fulfill various service KPIs and ensure that service orders in CRM are processed and completed in a timely and accurate manner. Last but not least, we expect you to be an inspiring manager, leading and motivating your team and continuously improving its competences.

The profile we are looking for

Talent comes in many forms, but if you can say “yes” to the statements below, you might be the one we are looking for:

• You thrive in motivating your team and leading by example to exceed the expectations of customers and other stakeholders, and you come with solid management experience, including leading a service team.
• You have a high level of structure and work systematically and analytically to achieve results. You know how to navigate a complex organization where a balance must be found between employee and customer satisfaction and the continued efficiency of your team. You possess strong business understanding and a proven track record of optimizing organizations and driving results.
• You know how to communicate clearly with customers, employees, and managers at different levels in a technical environment, and you have a technical, hands-on attitude, which is key for this role. You are driven toward customer satisfaction without compromising business objectives. People describe you as a strong leader who can develop staff and collaborate with colleagues at all levels, with a demonstrated ability to lead and inspire people.
• You speak and write Polish and English at a high level.

We expect at least a bachelor’s degree in engineering, Business Administration, or a related field, but your experience and your values and attitude are more important.

What do we offer?

We offer an interesting and challenging job in an international and innovative company that is a world leader in its field. FOSS is market leading, so you will work with some of the most interesting and successful companies in food and agriculture. Our culture is dynamic and inclusive, and we value innovation and collaboration.

“Being a Service Director in FOSS Poland means being able to make a significant positive impact and lead a team of highly skilled and experienced service engineers, coordinators, and application specialists. The team specializes in some of the most exciting technologies, such as NIR, FTIR, X-Ray, and Flow Cytometry, and is driven to deliver beyond customer expectations, whether through remote support, on-site scheduled maintenance, ad hoc urgent support, or any other customer service need that arises. It is a leadership position in a world-leading company that, after 70 years of family ownership, remains committed to its strong values and to supporting the sustainable use of our planet’s agricultural resources together with leading customers in food and agriculture.”

Application

If you are interested in the position and have the relevant experience, please send your application together with your CV and cover letter. We conduct interviews on an ongoing basis, so we encourage you to apply as soon as possible. We look forward to hearing from you!

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including a photo or your age in your application.

FOSS

Today, more than 8 billion people around the world are dependent on nutritious food. Tons of food are produced in a million different ways and under varying conditions, creating challenges all the way from field to fork, not least the effects it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven, and innovative analytical solutions. We are making sustainability a better business, and we are doing so as the global market leader in our field: improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries.