Vacancies at FOSS

Do you want to represent a global market leader? FOSS is the leading provider of food analytics solutions, trusted by the world’s largest companies across food, agriculture, wine, and beer. We are on an exciting growth journey, expanding into new markets and continuously introducing innovative instruments and solutions. With sales offices in 34 countries and more than 70 distributors, we operate with a truly global mindset, rooted in the values of our founder, Nils Foss. Since 1956, we have pioneered new technologies with one clear principle: always keeping the customer at the center. If this resonates with you, read on!

What you will be doing

As a Customer Support, the role is to deliver a consistently high standard of customer care by managing service agreement renewals and providing structured, reliable support to the Customer Care Sales team. The role is centered on maintaining trust‑based relationships with customers through clear communication, consistent follow‑up, and understanding of customer needs. A key responsibility is the accurate handling of repetitive tasks with a high degree of orderliness and attention to detail, ensuring that contracts, customer data, and processes are maintained to a high standard of quality and precision. The position requires a self‑driven, positive, and open mindset, contributing proactively to customer satisfaction, retention, and seamless customer experience through effective collaboration with internal teams.

Key responsibilities include:

• End-to-end renewals ensuring timely, accurate contract execution.
• Drive customer satisfaction through proactive support and early issue resolution.
• Provide operational support enabling efficient renewals and subscription growth.
• Build trust-based customer relationships through clear communication and follow-up.
• Capture customer feedback and share insights to drive continuous improvement.
• Collaborate cross-functionally ensuring data accuracy and high-quality processes.

What we hope to see you bring

At FOSS, we value collaboration, accountability, and curiosity. The competencies below outline the personal and professional qualities that support success in this position.

We hope to see you bring:

• Commercial understanding and confidence in customer dialogue
• Experience supporting renewals, contracts, or ongoing customer relationships
• Structured and detail-oriented approach to operational tasks
• Experience using Salesforce or a similar CRM system
• Familiarity with ERP systems such as SAP is an advantage
• High energy with a proactive, “can do” mindset
• Collaborative team player who thrives in a structured environment

Why choose FOSS?

FOSS is a family‑owned, global company proudly celebrating its 70th anniversary this year. Locally, we live by the same family values—taking care of one another and fostering a supportive, inclusive workplace. We are proud of our strong employee retention, with an average tenure of more than 10 years across the company.

We welcome candidates who are looking for a challenging role that offers genuine opportunities for growth and long‑term development within the organization.

We would love to hear from you!

If you’re ready to take the next step in your career and contribute to a purpose-driven organization, we would love to hear from you.

Submit your application through the link below. Please note that only applications sent through the link will be considered. If you have any questions, please contact Christian Skydsgaard at csk@foss.dk.

We look forward to receiving your application!

FOSS is committed to maintaining an inclusive and diverse culture. You can help us sustain an unbiased recruitment process by not including photo and age in your application.

About FOSS  

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, is the effect it has on climate change. 

FOSS helps the world’s 100 biggest food companies, and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business, and we’re doing so as the global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries.