Vacancies at FOSS

”Being a service director in FOSS Northern Europe means being able to make a significant positive impact and lead a team of highly skilled and experienced team leaders, service engineers, coordinators and application specialists specialized in some of the most exciting technologies like NIR, FTIR, X-Ray and Flow Cytometry with a team drive to deliver beyond customer expectations – whether being remote support, on-site scheduled maintenance, ad hoc urgent support, or other customer service need that arise. It is a leadership position in a world leading company that for close to 70 years of family ownership with strong values remains committed to supporting the sustainable use of our planet’s agricultural resources together with leading customers in food and agriculture.”

We are looking for a leader to take our service team in Northern Europe (Germany, Austria and Benelux area) to the next level. As Service Director you can be part of the journey to make a significant positive impact. Does that sound interesting?  Then read on…

About us
As a subsidiary of FOSS, FOSS Northern Europe is FOSS’ largest subsidiary in Europe with more than 60 people working in sales, service, and admin. As Service Director, you will be based at our office in Hamburg, Germany, but you should expect to spend time outside the office for business travels and customer visits. Embarking on a journey with FOSS and FOSS Northern Europe means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers’ needs. 

An exciting challenge
You will have the unique opportunity to be part of a growing organization. At FOSS Northern Europe, we are committed to delivering exceptional service and innovative solutions to our customers. We pride ourselves on our dedication to excellence and our ability to adapt to the ever-evolving needs of the market.
As Service Director, you will be leading a department of in total 35 skilled and dedicated people (service engineers, application specialist, service coordinator and team leaders), who strive to provide a world class service to our customers on a daily basis. Reporting to the VP for Service, EMEA, you will be part of the local FOSS Northern Europe management team including the Managing Director and the Financial Controller, who you will work in close partnership with regarding the day-to-day business. You will also interact with our Innovation Center and headquarters in Denmark.

Key Responsibilities
The Service Director will be responsible to lead the Service Business in Northern Europe. This role involves the active leadership and development of our service operations, ensuring high customer satisfaction, driving employee satisfaction and engagement, standardizing processes, and delivering continuous improvement. The ideal candidate will have a proven track record in service management, exceptional leadership skills, strong analytical skills, and a passion for excellence.

We aim to meet our customers’ needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services. To do so, you will be required to effectively lead our Service operations, motivate and lead by example, be a strategic thinker and a highly customer focused individual. Further, you will be collaborating daily with cross functional teams such as the sales and administrative organizations.

You will monitor and fulfill various Service KPI’s, as well as ensure that service orders in CRM are processed and completed in a timely and accurate manner. Last but not least, we expect you to be an inspiring manager, leading & motivating your team, and continuously improving your team’s competences.

Talent comes in many forms, but if you can say ‘yes’ to the statements below, you might be the one we are looking for:
 

• You thrive in motivating and leading by example your team to exceed the expectations of customers and the other stakeholders around you and come with at least 5 years’ management experience and experience leading a service team
• You have a high level of structure and work systematically and analytical to achieve results: you know how to navigate a complex organization where a balance should be found between employee and customer satisfaction, and the continued efficiency of your team. You possess a strong business understanding and a proven track record of optimizing organizations and driving results
• You know how to communicate clearly with customers, employees, and managers on different levels in a technical environment, and have a technical “hands on” attitude, which is key for this role. You are driven toward customer satisfaction, without compromising business objectives. People describe you as a strong leader who can develop staff and work in collaboration with colleagues at all levels, with a demonstrated ability to manage teams through inspirational leadership
• You speak and write German and English on a high level

We expect your educational background to be minimum a bachelor’s degree in engineering, Business Administration or a related field, but your experience and your values / attitude is more important.

What do we offer?
We offer an interesting and demanding job in an international and innovative company that is a world leader in its field. FOSS is market leading, so you will work with the most interesting and successful companies in Food and Agriculture. Our culture is dynamic and inclusive, and we value innovation and collaboration.

Application
If you are interested in the position and have relevant experience, please complete an application together with your CV. We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from you! FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. 
FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.