Vice President, Service (ASIA & PAC)
5, 3-4 Anzed Court
3170 Mulgrave VIC
We are looking for an ambitious Vice President (VP) to join our service organization.
This is a unique opportunity to join and develop the leading global provider of analytics for the food and agricultural industries. Together with your 7 Service Directors, you will help set the future direction, ensuring industry leading quality in our Service offerings and superior customer satisfaction in the Asia & Pacific region.
Leading ASIA & PAC Service to the next level
You will become responsible for Service across Australia, New Zealand, India, Thailand, Vietnam, Korea, Japan, and the distributors in the region. We expect you to build a tight dream team with the regional Service Management Team
You will lead the implementation of the strategy for Service in the region and align processes and structure to the global standard.
Other responsibilities include:
- Optimize and further develop well performing Service teams and their customer satisfaction
- Speed up the technical capability journey we have initiated
- Drive regional strategic projects
- Build strong partnership with FOSS’ distributors and existing customers
Your future team
You will refer directly to the Senior Vice President of Service, QA, Product Management & IT, and work closely with the VP of Sales in the region.
You will be part of FOSS’ global Service Leadership team where you have frequent interactions and benefit from your colleagues’ expertise and business insights.
The FOSS service organization engages more than 360 dedicated colleagues globally, of this 63 people (42 employees in ASIA and 21 in PAC) will belong to your organization. Most of the employees are skilled Service engineers, Service Coordinators and application specialists. You will have 7 direct reports - each responsible for the Service organization in their respective country.
You are a seasoned executive that can direct the service organization towards our strategic goals
You know how to add value to the business by implementing innovative and effective solutions, that can help set the standard for future local Service processes. To succeed we imagine that you have:
- A MSc or BSc in Engineering
- Acquired strong business acumen from working with Service and strategy in an ASIA regional context for min. 5 years
- A strong managerial toolbox from managing leaders who are based remotely
- Excellent communication and presentation skills that can cater to several different stakeholders on all levels
On a personal level you are energetic, have high integrity and meet people with trust. You are an analytical and strategic thinker, which enables you to drive change and achieve results in a complex and international environment. You are technically minded and skilled in training others. You are motivated by building teams and seeing your team members succeed.
Your base will be our Melbourne-office – but with frequent visits to your other Service subsidiaries in the region. Expect approx. 80- 100 travel days per year – mostly within the region.
We would love to welcome you at FOSS
FOSS Analytical is a Danish, family-owned company in rapid growth. Joining us, you will benefit from a diverse and dynamic working environment as well as a flat company hierarchy. We operate globally, with a common goal of sustainable use of our planet’s agricultural resources. We look forward to sharing our mission with you.
If you are interested in the position, please apply via the link in this job ad. FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.
FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimizing production, from raw material to finished product. FOSS helps optimize the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs approximately 1,700 highly qualified people worldwide.