Vacancies at FOSS

Service Director for FOSS Pacific

Published: 2023-06-19
FOSS Pacific
5, 3-4 Anzed Court
3170  Mulgrave VIC


Are you passionate about interacting with customers and teams, and do you know your way around analytical instruments? Then you might be the new Service Director for FOSS Pacific that we’re looking for.

FOSS creates world class digital solutions for the agricultural industry, supporting the sustainable use of our planet’s agricultural resources. It’s a company driven by a strong sense of purpose, and our knack for innovation has brought several first-of-their-kind technologies to market throughout the company’s 65 year-long history. We come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves on being a first-class service organization.

We are now looking for a talented leader to take our service team in Pacific to the next level. As a Service Director with great potential for further growth you can be part of the journey. Is that you? Then read on.


About us

Welcome to FOSS Pacific, a team-based and family-like work environment that consists of 44 people committed to FOSS and to each other. You will be based at our office in Melbourne, Australia, but you should expect to spend time outside the office for business travels and customer visits. You will have the unique opportunity to be part of a growing organization. Embarking on a journey with FOSS Pacific means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers’ needs.


An exciting challenge

You will be leading a team of 22 skilled and dedicated people (service engineers, application specialists, service coordinator), who strive to provide a world class service to our customers on a daily basis. Reporting to the VP for Service, Asia and Pacific, you will be part of the local FOSS Pacific senior management team including the Managing Director and the Financial Controller, who work in close partnership regarding the day-to-day business. You will also interact with our Innovation Center in Denmark, whom you can expect an open and direct communication from.


On a daily basis

We aim to meet our customers’ needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services. As Service Director, you will be responsible to manage Service as a business, drive implementation of the Service global strategy in the Australia and New Zealand local market and align systems and structure to the FOSS global standard. To do so, you will be collaborating with our local sales and admin teams on a daily basis.

You will monitor and fulfill various Service KPI’s, as well as ensure that service orders in CRM are processed and completed in a timely and accurate manner. Last but not least, we expect you to be an inspiring manager, leading & motivating your team, increasing employee satisfaction and improving the team’s competences.


What you bring to the table

  • You thrive in motivating your team to exceed the expectations of customers and the other stakeholders around you and come with at least 5 years’ management experience and experience leading a service team.
  • You have a high level of structure and work systematically to achieve results: you know how to navigate a complex organization where a balance should be found between employee and customer satisfaction, and the continued efficiency of your team. You possess a strong business understanding and a proven track record of optimizing organizations and driving results.
  • You know how to communicate clearly with customers, employees, and managers on different levels in a technical environment, and have a technical “hands on” attitude, which is key for this role. You are driven toward customer satisfaction, without compromising business objectives. People describe you as a strong leader who is able to develop staff and work in collaboration with colleagues at all levels, with a demonstrated ability to manage teams through inspirational leadership.
  • Experience working with SAP CRM or equivalent could be an advantage (but it is not a must).
  • You speak and write in English fluently.


What do we offer?

  • An interesting and challenging job in the international and innovative company that is a world leader in its field
  • A stable working environment
  • Competitive remuneration including base salary, superannuation, bonus scheme and a car allowance



If you are interested in the position, please send your application and CV by using the link below. Note that we only receive applications sent through the link. We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from you! 

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.



Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects, it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40.000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1.700 talented colleagues from more than 32 different countries.

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