Service Director, Pacific
5, 3-4 Anzed Court
3170 Mulgrave VIC
Are you passionate about interacting with customers and teams, and do you know your way around analytical instruments? Then you might be the new Service Manager for FOSS Pacific that we’re looking for.
FOSS creates world class digital solutions for the agricultural industry, supporting the sustainable use of our planet’s agricultural resources. It’s a company driven by a strong sense of purpose, and our knack for innovation has brought a number of first-of-their-kind technologies to market throughout the company’s 65 year-long history. We come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves to be a first-class service organization.
We are now looking for someone to take our service team in Australia to the next level – is that you? Then read on.
Welcome to FOSS Pacific, a team-based and family-like work environment that consists of +40 people committed to FOSS and to each other.
You will be based at our office in Mulgrave, Melbourne, but you should expect to spend time outside the office since the majority of your organization is located outside Melbourne since they work from their home address in order to serve our many customers.
Embarking on a journey with FOSS Pacific means joining a high paced, international and collaborative culture in which we all pull together in the same direction to attend to our customers’ needs.
An exciting challenge
You will be leading a team of 21 skilled and dedicated people (service engineers, application specialists, service coordinator), who strive to provide a world class service to our customers on a daily basis.
Reporting to the VP for Service, Asia, you will be part of the local FOSS Pacific senior management team including the General Manager and the Financial Controller, who work in close partnership regarding the day-to-day business. You will also interact with our Innovation Center in Denmark, whom you can expect an open and direct communication from.
On a daily basis
We aim to meet our customers’ needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services. As Service Manager, you will be in charge of managing Service as a business, driving implementation of the Service global strategy in the Australian local market, and aligning systems and structure to the FOSS global standard.
To do so, you will be collaborating with our local sales and admin teams on a daily basis.
You will monitor and fulfill various Service KPI’s, as well as monitor and maintain appropriate spare parts stock level for each Service Engineer. You work to ensure that service orders in CRM are processed and completed in a timely and accurate manner. Last but not least, we expect you to be an inspiring manager, leading & motivating your team, increasing employee satisfaction and improving the team’s competences.
What you bring to the table
You thrive with motivating your team to exceed expectations of customers and the other stakeholders around you and come with at least 3 years management experience and experience within a service team.
Our CRM system is currently SAP but we’re changing to Salesforce later this year – experience with that could be an advantage.
You have a high level of structure and work systematically to achieve results: you know how to navigate a complex organization where a balance should be found between employee and customer satisfaction, and the continued efficiency of your team. You possess a strong business understanding and a proven track record of optimizing organizations and driving results.
You know how to communicate clearly with customers, employees and managers on the different levels in a technical environment, and have a technical “hands on” attitude, which is key for this role. You are driven toward customer satisfaction, without compromising business objectives. People describe you as a strong leader who is able to develop staff and work in collaboration with colleagues at all levels, with a demonstrated ability to manage teams through inspirational leadership
If you are interested in the position, please send your application and CV by using the link below. Note that we only receive applications sent through the link. We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from you!
All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimizing production, from raw material to finished product. FOSS helps optimize the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs more than 1,500 highly qualified people worldwide.