Vacancies at FOSS

Service Advisor/Coordinator

Published: 2022-07-11
FOSS Britain & Ireland (F-BI)
15 Whitworth Court, Manor Farm Road, Runcorn, WA7 1WA
3400  Hillerød

United Kingdom

FOSS is the world’s leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers’ business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerød, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,700 highly qualified employees worldwide.

Our Customers are at the heart of our operation and we want to recruit a Service Advisor/Coordinator to join our team within our Runcorn office.

The job

We are looking for a reliable, outome orientated individual to join our small team. The role centres around being available as much as possible to log questions and queries from our customers during our core hours. You are the face of FOSS at these times and need to ensure that we listen and onwardly communicate to our internal teams effectively so that we can resolve the customers issues. 

Whilst you are part of a wider team, the successful candiate will be able to think for themselves and be able to have a degree of working on their own initative.


Primary task

The role is to ensure we log any request for service within our CRM system and then onwardly communicate with the field teams to ensure that we comply with all of our internal and external targets. One of the many services that we offer is a preventative maintenance option, and we like to maximise our teams effectiveness by planning these visits well inadvance with our customers and our field teams, this planning will be part of the successful candidates day to day activities.



There is no requirements for any formal qualifications, but you will be able to communicate effectively, both written and verbally to quite a high level.


Personal skills

We want to recruit  a person who enjoys working as part of a close knit team and excels in working in a fast paced environment. You should be able to think and complete tasks independently and without the need for supervision. Being a excellent communicator is vital to the success of this role.


We offer

An insight into a very different world of customer service. We have excellent benefits including, Healthcare, Pension scheme, Critical illness Insurance as well as regular team events. Whilst career progression is never guaranteed, we will always prefer to help people succeed in their career goals by promoting from within as when opportunities arise.  



If you are intested in the position, please send us your CV and application as soon as possible. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of  nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.



FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimizing production, from raw material to finished product. FOSS helps optimize the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs approximately 1,700 highly qualified people worldwide.

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