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Vacancies at FOSS

Senior Process Manager

Published: 2022-04-22
Department
FOSS North America
6509 Flying Cloud Dr. Suite 130
US-55344  Eden Prairie

Contact
Eric Markwardt
+1 952 974 9892 176


Country
United States

Senior Process Manager, Service – FOSS North America

At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on.

The job

FOSS North America is seeking a motivated individual to fill a newly created role as the Senior Process Manger in our service department. You will be responsible for all service activities, customer interactions, pre-sales projects, and people management within the process segment. The service process group is composed of two teams; meat & non-meat, with a team leader serving as a direct report for each group. 

The position will report to the VP of Service, North America & LATAM. This is a full-time, permanent position.

Travel is estimated at ~20%

 

Primary task

Your primary tasks include management and ownership of the following process service activities:

  • Pre-Sales:  20%
  • Installation: 20%
  • Maintain and Repair:  45%
  • Upgrade:  5%
  • Drive Adoption and Expansion through Customer Success Interactions:  10%

You will work with customers using Customer Success and Key Account Management initiatives to drive high SDS and NPS scores. 

Partnering with the sales teams to act as a service ambassador during the pre-sales and installation processes is another key task of the role.

 

Qualifications

We expect your educational background to be within an engineering discipline or management. We are looking for a candidates with extensive experience within electro-mechanical field service activities and 10+ years of people management.

Experience within the meat and dairy segments is a must.

If you previously have worked with FOSS instruments and/or X-ray machine or automation controls it is considered an advantage.  

Since FOSS is a global organization, it is a prerequisite that you are fluent in English.

 

Personal skills

Success in the role will be defined as creating strong and lasting relationships between FOSS and our customers; both new and current.

Strong, analytical skills, problem-solving, and customer empathy are all necessary attributes.

Being able to clearly communicate up, down, and outside the organization is essential.

 

We offer

An interesting and challenging job with with focus on customer engagement and growth. At FOSS you can look forward to a position with great flexibility and room for work-life balance.

FOSS is a family-owned company, but with global presence and a high focus on investing in Research & Development. We are proud of our high employee and customer satistacfion along with our open culture and great career opportunities.  

We offer competitive monetary rewards, a challenging job, in an international and innovative company, that is a world leader in its field. You will get the opportunity to work with the most advanced technology, together with 1500 highly skilled colleagues in strong teams and cross-functional projects.

Application

All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of  nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

 

FOSS

FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimising production, from raw material to finished product. FOSS helps optimise the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs more than 1,500 highly qualified people worldwide.

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