Vice President Service EMEA
At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on.
Do you want to be a part of a dedicated team that works towards making Service the strongest competitive muscle for FOSS?
Together with 360 engaged Service employees participate in a continuously more efficient way of gaining ever more satisfied customers allowing FOSS to grow faster and more profitably.
FOSS is seeking a Vice President in our Service organization to take overall responsibility for running and developing the EMEA Service team. You will lead the Service organization across EMEA, with Sales and Service Subsidiaries in Russia, Poland, Germany, Denmark, Italy, France, UK and Spain. The EMEA service organization is a team of 140 employees with mostly engineering background including 8 Service Directors reporting to you.
As VP of Service EMEA you report to SVP of Service and Quality Assurance and will be part of the global Service leadership team setting and executing on the strategic direction for service in FOSS. You will be working closely with the VP of Sales EMEA to ensure alignment and make FOSS easy for our customers to do business with.
As VP of Service EMEA your primarily responsibility will be:
- Leading towards increased customer satisfaction while increasing efficiency as well as employee satisfaction.
- Translate our global strategic Service objectives into actionable tasks that can be executed alongside daily business objectives
- Develop and motivate your team to further engagement and go the extra mile to provide world class service for our customers
- Build strong partnership with FOSS’ distributors and existing customers as well as initiate the deployment of new strategic customer programs
- Contribute to and develop the Global Service Management Team
- Align systems and structure to the global standard
You must expect 40-50 travelling days per year (post COVID-19).
Our ideal candidate holds a MSc or BSc in Engineering or Economics with at least 5 years' of robust experience in working with customer service and strategy in a regional context. You have a successful track record managing leaders who are based remotely.
We are looking for a robust leader as well as team builder. You have strong business acumen with analytical and strategic skills. You have a strong drive for making a difference, high level of energy as well as a strong integrity. You have excellent communication and presentation skills.
Fluency in written and spoken English is required.
And take on a challenging job in an international and innovative company, that is small enough for you to have a high influence in the job, and big enough for complex professional development. We have a flat organizational structure and informal company culture with an open-minded and collegial spirit.
FOSS has a solid record of continued business growth and a strong business strategy for an exciting future journey.
You will work from our Innovation Center in Hillerød, with access to our fitness center, sports/activities clubs, social events and most of all, surrounded by great colleagues.
Ready to join us?
Send your application by using the link below. Note that we only receive applications via the link. We conduct interviews on a regular basis, so we recommend that you apply as soon as possible.
For further information regarding the job, please do not hesitate to contact Lars O Sunesen at firstname.lastname@example.org or on +45 20460257
All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimising production, from raw material to finished product. FOSS helps optimise the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs more than 1,500 highly qualified people worldwide.