Vacancies at FOSS

Global Product Manager, Customer Care Sales

Published: 2021-09-13
Sales & Marketing


Now more than ever, safe and high-quality foods are top priority. To FOSS, this means growth on a global scale. We are at the frontline of innovation, delivering high analytical performance and service offerings in one total solution to customers around the globe. Great customer relationships and excellent services are a vital part of our DNA, and we take pride in being a workplace fueled by continued innovation - always with the customer in mind.

Are you looking for a place to combine your strong commercial services mindset and passion to drive change in a global organization?

As our Global Product Manager, Customer Care Sales you will be a part of a newly established team in FOSS that is set out to accelerate further growth of the well-established Care Solutions business. Christian Rosenkrantz de Lasson, VP Customer Care Sales on this new opportunity: 

You will join FOSS’ very exciting servitization journey where our analytical instruments are complemented with world-class services adding value and connecting us closer to our global customers”.   

You have a direct line to our Sales/Service Subsidiaries & customers and through your outreach, you understand their needs and challenges. With this information, you improve and sustain the Care Solutions offerings and apply new business models such as subscriptions in close corporation with stakeholders across the organization. You are also responsible for driving contract lifecycle management initiatives e.g. optimization of the contract renewal process. You will report to Mikkel V. From, heading the Care Solutions department: 

“This is a unique opportunity to join the new Care Solutions team, that’s on a mission to drive further growth of the services business in close cooperation with the global team” .

You will be key by ensuring continuous growth of the Care Solutions product offerings, as you:

  • Sustain and define new Care Solutions offerings and project manage these
  • Define new strong business models and service value propositions in close cooperation with the global Inside Sales teams, aligned with customer needs
  • Drive improvements of the current contract lifecycle management process, e.g. optimization of the contract renewal process

To succeed in this new role, you should have the following skills and experience:

  • Master’s degree in Business or equivalent
  • Min. 5 years of experience in a global company and enjoying being a part of a cross-functional team
  • Preferably worked with commercialization of services and contract lifecycle management as part of total product offerings - Analyzer & Services

Working at FOSS

We offer you a job in an international and innovative company, that is small enough for you to have a high influence in the job, and big enough for complex professional development. We have a flat organizational structure and informal company culture with an open-minded and collegial spirit. FOSS has a solid record of continued business growth and a strong business strategy for an exciting future journey. You will work from our Innovation Center in Hillerød, with access to our fitness center, sports/activities clubs, social events and most of all, surrounded by great colleagues.


We conduct interviews regularly, so we recommend that you apply as soon as possible, and through the link below. For further information regarding the job, please do not hesitate to contact Mikkel V. From at or on +45 2015 0301.

All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.


FOSS contributes to the sustainable use of our planet’s agricultural resources and thus to the nutrition and health of the people of the world. We make it our business to build analytical solutions, which add value by improving food quality and optimising production, from raw material to finished product. FOSS helps optimise the use of food and agricultural resources by enabling customers to run intelligent data-driven productions with less waste, better quality, bigger yields, and more optimal use of raw materials. Always at the forefront of analytical technology development, FOSS provides a range of analytical solutions from laboratory to at-line and in-line solutions, across industries from dairy to grain and meat. FOSS provides instruments and solutions to the world’s 100 largest food companies and for more than 60 years, FOSS has been innovating analytical technology. FOSS was founded by Nils Foss in Hillerød in 1956. We are a family-owned, global company and our products and services are sold all around the world. FOSS employs more than 1,500 highly qualified people worldwide.

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