FOSS
MENU
FOSS

Vacancies at FOSS

Product Application Specialist

Published: 2019-09-26
Department
FOSS Argentina
Herrera 1855, CABA C1295ACI, Buenos Aires Floor/Office: 3 ° Piso Of 305 Módulo B + 54 11 5353 3710 infoar@foss.dk

Contact
Rubén Ramos
+54 11 5353 3719
+54 911 31429803


Country
Argentina

A rapidly growing world population means that the global food production will have to increase by 60 % by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and help eliminate food waste. If that sounds like something you would like to work for, then read on.

The Job

The Product Application Specialist has the main responsibility for carrying out Applications and Training support on FOSS equipment. Reporting to the Service Manager (SM). You will be communicating and working closely together with other FOSS colleagues, as well as having regular contact with customers. The role will require extensive travel within region, and requires stay away from home as required to carry out the role.

Primary tasks

You will support all the pre- and after-sales activities where the knowledge of the calibrations and software issues are key to deliver a solution for the customer. You will gather, collate and analyze data from trials and installations, create reports for sales and customer from trials of instruments or any other ad hoc request.

You will have to liaise with sales colleagues to assist and support with planned commercial activity and ensure coordination of activities. You will actively promote and sell applications and training expertise available to customer during any contact. Furthermore, you will train users in software applications use and correct equipment operation and maintenance both in house and at customer sites

You will act as a mentor/adviser to field based service colleagues for escalation assistance when required. Be prepared to lead and present at customer meetings details of application software and application development, both from a new sale and existing installation perspective

You will work to develop applications solutions for ad hoc customer requests. Network across the global applications team to both share with and learn from colleagues. Work with colleagues to develop solution for problems and escalate as and when required to. Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication

The position will be located in FOSS Argentina/Peru office in Buenos Aires. The role is responsible for supporting activities across the FOSS South East Asia territory, by responding to customer requests and scheduling Service Engineer and Application travel.

Qualifications

The ideal candidate has a higher, scientific education, and experience in software application support, as well as experience in communicating and dealing with customers and departments within a large corporate organization. Desire background education is chemical engineer, or food engineer.

Furthermore we look for someone with an understanding of basic Food Science and the influence of FOSS instruments on the analysis of such is desired. We also expect you to possess good computer skills, including Microsoft Office suite. Applications such as Word and excel are required for preparing customer reports. You also have the ability to work with statistics and analytics.

Personal skills

We are looking for a candidate with strong interpersonal and communication skills and a high degree of integrity and professionalism. You are well organized and conscientious, with the ability to initiate and handle on your own.

People describe you as a team-player who is able to work across internal organization matrixes. You know how to build strong relations both internally and externally, you have a sense of urgency and can keep deadlines.

Application

If you need any further information regarding the job, please do not hesitate to contact Ruben Ramos at rramos@foss.dk

Please note that we only accept applications sent via the link below.

All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion.

FOSS

FOSS is the world’s leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers’ business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

We live in a world with a fast growing population and to meet the growing demand for food, the global food production will have to increase by 60 per cent by 2050. The world’s population is becoming wealthier and the global middle class is growing, which create new food demands. This means the food producers need to find smarter ways to make the best use of our valuable resources and to eliminate food waste. At FOSS, we have the know-how to help companies address these global trends and turn them into opportunities – in a way where sustainability and good business go hand in hand.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerød, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,500 highly qualified employees worldwide.

Apply for job as Product Application Specialist in FOSS Argentina