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Vacancies at FOSS

Product Specialist for the laboratories segment

Published: 2019-04-24
Department
Service

Contact
Charlotte Gylling Krusaa
+45 22495172


Country
Denmark

For our Headquarter in Denmark (Hillerød), FOSS Global Support is looking for a Product Specialist with a unique combination of skills and experience within technical product support and customer support.

The Product Specialist is a technical expert of the product portfolio within the Laboratories segment and understands the technical details of how the analytical solutions adds value in customer’s end to end process.

Using your technical knowledge, you support our global Sales and Service Subsidiaries and collaborates closely with business stakeholders from R&D, Production, Marketing, Sales and Service to strengthen and optimize our customers user experience.

You will join a team of 13 highly skilled and dedicated people and you will report to Head of Product Management. Your daily work place will be FOSS Innovation Centre, Hillerød. You will have some travel activities to global sales subsidiaries, global relevant conferences, distributors and customer locations. You can expect on average 15 travel days per year.

Primary tasks

  • Provide technical support of products, accessories, consumables and applications
  • Prepare and maintain technical user documentation
  • Systematic troubleshooting and agile handling of customer support cases
  • Gather, understand and communicate the needs of the customers regarding usage and interaction with the products.
  • Support the Global Product Manager in New Product Development projects linked to the Laboratories Segment
  • Organize and conduct Product, Usage and Application trainings for the technical service teams, sales teams and distributors.

 

Qualifications

The person we are looking for:

  • Has a technical background, Msc. level. Engineering, chemistry, pharmaceutical or life science.
  • Has broad technical understanding of HW, SW and analytical solutions.
  • Has minimum of 3 years of relevant industry experience in a global company. Experience with wet chemistry analysis is an advantage.
  • Is fluent in English – written and spoken. Proficiency in other languages is a clear advantage.
  • Can navigate a large complex organization and establish strong relationships with stakeholders in R&D, Marketing, and Service and other departments to effectively support the products in the market.
  •  Is thrived by solving complex technical and practical problems
  • Has good communication and presentation skills towards customers and internal stakeholders.
  • Is proactive and able to seek out the necessary information for troubleshooting
  • Is a team player who is energized by interacting and collaborating cross-functionally with many different personalities and background.

 

Application

Send your application using the link below. We evaluate applications on an ongoing basis, so we encourage you to apply as soon as possible.

If you have any questions regarding the position, please contact Head of Product Management, Charlotte Gylling Krusaa, at CHAG@foss.dk or +45 22 49 51 72.

All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion.

 

FOSS

FOSS is the world’s leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers’ business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

We live in a world with a fast growing population and to meet the growing demand for food, the global food production will have to increase by 60 per cent by 2050. The world’s population is becoming wealthier and the global middle class is growing, which create new food demands. This means the food producers need to find smarter ways to make the best use of our valuable resources and to eliminate food waste. At FOSS, we have the know-how to help companies address these global trends and turn them into opportunities – in a way where sustainability and good business go hand in hand.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerød, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,500 highly qualified employees worldwide.

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